Pack Kingdom | Customer Support

Welcome to the Pack Kingdom Support Hub!

We are dedicated to making your experience collecting Pokémon TCG products and graded cards as seamless and enjoyable as possible. Whether you have a question about an order, need more information on a product, or have an inquiry about our graded cards, we’re here to assist you.

Find Answers Fast (FAQ)

Before reaching out, you might find the answer you’re looking for in one of our dedicated resource pages. This is often the quickest way to resolve your query.

[Shipping & Delivery Policy] – Information on shipping times, tracking, and international orders.
[Returns & Refunds Policy] – Details on our policies for both sealed products and graded cards.
[Product Authenticity & Grading] – Learn about our guarantee on the authenticity and condition of all products we sell.

Contact Our Support Team

If you can’t find the answer you need in our FAQs, our team is ready to help.

1. Email Support (Recommended)

For detailed questions about orders, products, returns, or any other inquiries, email is the best way to reach us. Please include your order number, if applicable, for faster service.

- Email: packkingdom91@gmail.com
- Response Time: We strive to respond to all inquiries within 24-48 business hours.

2. Phone Support

For urgent matters, you can speak with a representative directly during our business hours.

- Phone Number: +44 7479 565300
  - (Note: This is the correct format for calling from both within and outside the UK.)

Our Business Hours

Our support team is available at the following times:

Monday – Friday: 9:00 AM – 5:00 PM
Weekends & UK Bank Holidays: Closed
Time Zone: GMT / BST (UK Time)

Thank you for being a part of the Pack Kingdom community. We look forward to assisting you on your Pokémon TCG journey!